smartAds

Privacy Policy

smartAds – Privacy Policy

This Privacy Policy applies to RJ Chester Pty Ltd (ABN 94 367 312 783) and its related entities, including its holding company and any subsidiaries (referred to in this policy as SmartAds, we, our or us).

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

For the purposes of this policy, personal information means information or an opinion about an identified individual, or someone who is reasonably identifiable.

1. Information We Collect

  • Contact details – name, date of birth, phone number, email address, residential/business address, demographic information (e.g. postcode, age, gender), and identification documents.
  • Payment information – account or credit card details and payment history relating to our services.
  • Marketing and engagement data – responses to surveys, participation in promotions, and interactions with us through websites, emails, or social media.
  • You may choose to remain anonymous or use a pseudonym when dealing with us. However, this may limit the services we can provide.
  • Sensitive information (such as health details, race, sexual orientation, or religious beliefs) is generally not required. If you choose to provide it, you consent to us handling it in accordance with this policy and the law.

2. How We Collect Information

  • Directly from you when you: contact us, purchase/enquire about services, apply for roles, attend offices or events.
  • From third parties including online platforms (Google, Facebook, Instagram), referrals/references, recruiters, contractors, marketing agencies or public sources.
  • Automatically when you use our websites or digital platforms (device information, IP address, browser, usage data, cookies).
  • You can disable cookies in your browser, though some features may not work as intended.

3. Why We Use Your Information

  • Provide and improve our services.
  • Respond to enquiries, feedback, or complaints.
  • Process payments and maintain account records.
  • Share news, updates, and promotional offers.
  • Conduct analytics, planning, and research.
  • Assess job or contractor applications.
  • Meet our legal obligations, including law enforcement requests.

4. Sharing Your Information

  • Agents, contractors, and service providers who perform functions on our behalf (e.g. IT support, data storage, mail distribution, debt collection, professional advisors).
  • Employers or referees as part of recruitment processes.
  • Authorities or regulators where required by law.
  • We do not sell your personal information.

5. Direct Marketing

  • We may send you marketing material (by email, SMS, phone, or post) where permitted by law or where you have consented.
  • You can opt out at any time by following unsubscribe instructions or contacting us directly.

6. Overseas Disclosure

  • Some personal information may be processed or stored overseas.
  • We take reasonable steps to ensure overseas providers handle your information in accordance with this policy and applicable law.

7. Storage & Security

  • We take reasonable steps to protect your information, including SSL encryption, secure hosting, reviews of supplier security, and staff training.
  • While we take precautions, no system is completely secure. If a data breach occurs likely to cause serious harm, we will notify you as required by law.

8. Access & Correction

  • You may request access to or correction of personal information we hold about you.
  • Proof of identity may be required. Where lawful, we will provide access and make corrections promptly.

9. Feedback & Complaints

  • If you have a concern about how we handle your personal information, please contact us in writing. We aim to respond within 30 days.
  • If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

  • SmartAds
  • Email: info@smartads.au
  • Address: 39 Lyons Street, Rosedale VIC 3847

11. Updates to This Policy

  • We may update this Privacy Policy from time to time. The latest version will always be available at www.smartads.au